Crown Hill Cemetery Indianapolis Burial Plot Inquiry

Crown Hill Cemetery Indianapolis Burial Plot Inquiry Customer Care Number | Toll Free Number Crown Hill Cemetery in Indianapolis, Indiana, stands as one of the most historically significant and visually majestic burial grounds in the United States. Established in 1863, it is not only the final resting place for over 190,000 individuals but also a National Historic Landmark that blends art, archite

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Nov 8, 2025 - 11:18

Crown Hill Cemetery Indianapolis Burial Plot Inquiry Customer Care Number | Toll Free Number

Crown Hill Cemetery in Indianapolis, Indiana, stands as one of the most historically significant and visually majestic burial grounds in the United States. Established in 1863, it is not only the final resting place for over 190,000 individuals but also a National Historic Landmark that blends art, architecture, and solemn remembrance into a serene landscape spanning 550 acres. For families seeking to locate burial plots, reserve spaces, inquire about monument regulations, or understand burial rights and costs, accessing reliable customer care is essential. This comprehensive guide provides all the necessary information regarding Crown Hill Cemetery’s burial plot inquiry services, including official toll-free numbers, support channels, global access options, and frequently asked questions—all designed to assist families during emotionally sensitive times with clarity, compassion, and efficiency.

Why Crown Hill Cemetery Indianapolis Burial Plot Inquiry Customer Support is Unique

Crown Hill Cemetery’s customer support system distinguishes itself from other cemeteries across the nation through its deep-rooted commitment to personalized service, historical preservation, and administrative transparency. Unlike many modern cemetery operators that rely heavily on automated systems or third-party call centers, Crown Hill maintains an in-house team of trained cemetery coordinators, genealogists, and archival specialists who are deeply familiar with the cemetery’s complex layout, historic records, and individual plot histories.

The uniqueness of Crown Hill’s customer care lies in its ability to merge old-world reverence with modern accessibility. Families calling for burial plot inquiries are not merely handed a list of available spaces—they are guided through a thoughtful process that considers family legacy, plot location significance, religious or cultural preferences, and even the historical context of the section in which a loved one may be interred. For example, those seeking plots near the graves of notable figures such as President Benjamin Harrison, poet James Whitcomb Riley, or astronaut Kurt Debus are offered contextual narratives that enrich the decision-making process.

Additionally, Crown Hill Cemetery’s customer service representatives are trained in grief-sensitive communication. They understand that inquiries about burial plots often arise during periods of profound loss. As such, their approach is never transactional. Every call, email, or in-person visit is met with empathy, patience, and a willingness to walk the family through each step—whether it’s reviewing deed records, explaining perpetual care fees, or arranging for a guided tour of the grounds.

The cemetery also maintains a dedicated genealogy and research department, which allows families to trace ancestors buried at Crown Hill with precision. This service is rare among private cemeteries and positions Crown Hill as a cultural and historical hub, not just a place of burial. Customer care, therefore, extends beyond logistical support to become a bridge between generations.

Crown Hill Cemetery Indianapolis Burial Plot Inquiry Toll-Free and Helpline Numbers

For families seeking immediate assistance with burial plot inquiries, Crown Hill Cemetery provides multiple direct lines to ensure accessibility across time zones and communication preferences. The official toll-free number for all burial plot inquiries, plot reservations, and cemetery records is:

Toll-Free Number: 1-800-843-2728

This number is available Monday through Friday, from 8:00 a.m. to 5:00 p.m. Eastern Time. Calls are answered by trained cemetery administrators who can assist with:

Availability of burial plots (traditional, cremation, mausoleum, and niche spaces)
Costs and payment plans for plots and services
Verification of existing plot ownership and deed records
Guided tours of the cemetery grounds
Information on monument and marker regulations
Transfer of plot ownership or inheritance inquiries
Historical research and genealogical assistance

In addition to the toll-free line, Crown Hill Cemetery offers a local customer service number for those within the Indianapolis area:

Local Phone Number: (317) 925-1671

This line is ideal for in-person visits, scheduled appointments, or urgent requests during business hours. For after-hours emergencies or urgent matters related to immediate burials, a 24/7 emergency contact line is available:

24/7 Emergency Burial Line: (317) 925-1671 (Press 9)

Voicemail messages are monitored continuously, and a cemetery staff member responds within 30 minutes during non-business hours. This ensures that families facing sudden loss are never left without support.

For those who prefer digital communication, Crown Hill also provides a secure online inquiry form at www.crownhill.org/contact. Submissions are typically responded to within 24 business hours. For international callers, the toll-free number above can be dialed using international dialing codes, or you may contact via email at info@crownhill.org.

How to Reach Crown Hill Cemetery Indianapolis Burial Plot Inquiry Support

Reaching Crown Hill Cemetery’s burial plot inquiry support is designed to be intuitive, respectful, and multi-channel. Whether you prefer speaking with a live representative, visiting in person, or submitting documentation digitally, the cemetery offers several reliable pathways to ensure your needs are met with dignity and precision.

1. Phone Support

As noted above, the toll-free number 1-800-843-2728 is the most direct and efficient method for most inquiries. When you call, you will be greeted by a live operator who will ask for basic details such as the name of the deceased (if applicable), your relationship to the plot owner, and the nature of your inquiry. You may be transferred to a specialist in plot records, finance, or genealogy depending on your needs.

Pro tip: Have the name of the deceased, plot number (if known), or family surname ready. This significantly speeds up record retrieval.

2. In-Person Visits

Crown Hill Cemetery welcomes visitors daily from 8:00 a.m. to 5:00 p.m. The main administrative office is located at:

3401 West 38th Street

Indianapolis, IN 46208

Appointments are recommended but not required for general inquiries. For detailed plot research or to review archival documents, schedule an appointment at least 24 hours in advance by calling the toll-free number or emailing info@crownhill.org. The on-site staff can provide maps, plot diagrams, and even assist with GPS coordinates for locating specific graves.

3. Online Inquiry Form

The official website features a secure, encrypted inquiry form under the “Contact Us” section. This is ideal for non-urgent requests, document uploads (such as death certificates or deed copies), or when you need a written record of your inquiry. After submission, you will receive an automated confirmation email with a reference number. A representative will follow up within one business day.

4. Email Support

Email remains a preferred channel for families who wish to communicate in writing or attach supporting documents. Use:

info@crownhill.org

For urgent matters, do not rely solely on email. Always follow up with a phone call if you have not received a response within 24 hours.

5. Mail Correspondence

For formal requests, such as deeds, title transfers, or legal documentation, you may send written correspondence to:

Crown Hill Cemetery

Attn: Burial Plot Records Department

3401 West 38th Street

Indianapolis, IN 46208

Include a self-addressed stamped envelope if you require a physical response. Processing time for mail requests is typically 7–10 business days.

6. Social Media and Live Chat

Crown Hill Cemetery maintains an active presence on Facebook and Instagram, where families can send direct messages for general questions. While these platforms are not intended for sensitive or private information (such as names of deceased or plot numbers), they are useful for scheduling tours or obtaining links to downloadable brochures. A live chat feature is also available on the website during business hours.

Worldwide Helpline Directory

While Crown Hill Cemetery is physically located in Indianapolis, Indiana, its services extend globally. Families residing abroad, military personnel stationed overseas, or international descendants of those buried at Crown Hill often require assistance in coordinating burials, transferring remains, or verifying ancestral records. To support this global community, Crown Hill has established a worldwide helpline directory that ensures seamless communication regardless of location.