Horseshoe Casino Hammond Indianapolis Gambling Support – Limits Customer Care Number | Toll Free Number

Horseshoe Casino Hammond, located in Hammond, Indiana, is one of the most prominent gaming destinations in the Midwest. While it offers world-class entertainment, dining, and hotel accommodations, its commitment to responsible gambling has positioned it as a leader in player protection and support services. For individuals seeking help with gambling-related concerns — whether they are patrons, family members, or industry professionals — Horseshoe Casino Hammond provides dedicated, confidential, and compassionate gambling support services. This article explores the full scope of Horseshoe Casino Hammond’s Gambling Support & Limits program, including its toll-free customer care number, how to access support, its global reach, key achievements, and answers to frequently asked questions. Whether you’re looking to set spending limits, self-exclude from gaming, or find professional counseling, this guide delivers everything you need to know — all in one comprehensive, SEO-optimized resource.

Why Horseshoe Casino Hammond Indianapolis Gambling Support – Limits Customer Support is Unique

Horseshoe Casino Hammond’s Gambling Support & Limits program stands apart from traditional casino customer service models because it is not merely reactive — it is proactive, comprehensive, and deeply integrated into the player experience. Unlike many gaming establishments that treat responsible gambling as a compliance checkbox, Horseshoe Casino Hammond has built a culture of care that begins the moment a guest enters the property.

The program is designed with input from clinical psychologists, addiction specialists, and regulatory bodies such as the Indiana Gaming Commission. It features a multi-tiered approach that includes:

• Real-time spending and time limits set by the player via kiosks or mobile apps
• Voluntary self-exclusion programs with durations ranging from 24 hours to lifetime
• On-site counselors available during all operating hours
• Partnerships with national organizations like the National Council on Problem Gambling (NCPG)
• Staff training certified by the International Center for Responsible Gaming (ICRG)

What makes this support truly unique is its accessibility. Patrons can activate limits without speaking to anyone — through self-service terminals — ensuring privacy and reducing stigma. Yet, if a player chooses to engage with a human, trained “Responsible Gaming Ambassadors” are stationed throughout the casino floor, ready to assist without judgment.

Additionally, Horseshoe Casino Hammond offers a proprietary digital tool called “PlaySmart,” which allows guests to monitor their gaming activity in real time, receive personalized alerts when they approach their self-set limits, and even schedule cooling-off periods. This technology-driven approach, combined with human empathy, creates a support ecosystem that is both innovative and deeply humane.

Unlike other casinos that may only offer a printed brochure or a single phone number, Horseshoe Casino Hammond integrates support into every touchpoint — from ticket kiosks to slot machine interfaces to the mobile app. This holistic design ensures that help is never far away, and no patron has to feel alone in their struggle.

Horseshoe Casino Hammond Indianapolis Gambling Support – Limits Toll-Free and Helpline Numbers

If you or someone you care about is experiencing challenges with gambling, Horseshoe Casino Hammond provides multiple direct lines for immediate assistance. These numbers are staffed 24/7 by trained professionals who understand the emotional, financial, and psychological toll of problem gambling.

Toll-Free National Gambling Support Helpline

For confidential, free, and anonymous support, call the official Horseshoe Casino Hammond Gambling Support Helpline:

1-800-522-4700

This number connects callers directly to the Indiana Gaming Commission’s Responsible Gaming Hotline, which operates in partnership with Horseshoe Casino Hammond. Trained counselors provide crisis intervention, referrals to local treatment centers, and guidance on setting up self-exclusion or deposit limits. The line is available 24 hours a day, 365 days a year.

On-Site Customer Care & Responsible Gaming Center

For patrons physically present at Horseshoe Casino Hammond, the Responsible Gaming Center is located near the main entrance on the casino floor. You can speak directly with a counselor or request assistance by calling:

(219) 836-6777

This number is monitored around the clock and connects you to the on-site team that can initiate immediate self-exclusion, adjust gaming limits, or arrange for a private consultation.

Text and Live Chat Support

In addition to phone support, Horseshoe Casino Hammond offers discreet text-based assistance:

Text “HELP” to 898-22 for immediate response from a trained advisor.

Live chat is also available through the official Horseshoe Casino Hammond mobile app under the “Responsible Gaming” tab. All chat sessions are encrypted and anonymous.

International Support Line (For Non-U.S. Visitors)

For international guests who may be visiting from Canada, the UK, or other countries, Horseshoe Casino Hammond partners with global gambling support networks. You can reach the international support line at:

+1-800-522-4700 (same number — works internationally with appropriate calling plans)

Alternatively, visitors from the UK can contact the National Gambling Helpline at 0808 8020 133 and request a callback through Horseshoe’s international referral system.

All calls are free, confidential, and non-judgmental. No personal information is required to receive help.

How to Reach Horseshoe Casino Hammond Indianapolis Gambling Support – Limits Support

Reaching Horseshoe Casino Hammond’s Gambling Support & Limits team is designed to be simple, private, and available at any time — whether you’re on the casino floor, at home, or abroad.

1. Phone Support — The Fastest Route

Calling the toll-free number 1-800-522-4700 is the most direct method to speak with a certified counselor. Whether you need to set a deposit limit, request a self-exclusion, or simply talk about concerns, the call is free and confidential. Counselors can process your request immediately and email or mail confirmation documents.

2. In-Person Assistance at the Responsible Gaming Center

Located near the main entrance of Horseshoe Casino Hammond, the Responsible Gaming Center offers private rooms for consultations. No appointment is necessary. Staff members are trained in motivational interviewing techniques and can help you develop a personalized gambling management plan. They can also assist with enrolling in state-mandated self-exclusion programs.

3. Mobile App Integration — PlaySmart

Download the official Horseshoe Casino Hammond mobile app (available on iOS and Android). Within the app, navigate to the “Responsible Gaming” section to:

• Set daily, weekly, or monthly deposit and loss limits
• Enable time-out periods (24 hours to 30 days)
• Request permanent self-exclusion
• Receive alerts when you’re approaching your limits
• Access educational resources and self-assessment tools

Changes made in the app are synced instantly with the casino’s system, ensuring your limits are enforced at all gaming terminals and table games.

4. Online Request Form

Visit www.horseshoehammond.com/responsible-gaming to fill out a secure online form. You can request:

• Self-exclusion enrollment
• Limit adjustments
• Family member exclusion requests
• Referrals to therapists or rehab centers

Responses are typically provided within 24 hours via email or phone.

5. Email and Mail Support

For formal requests or documentation, you may send written correspondence to:

Horseshoe Casino Hammond

Attn: Responsible Gaming Department

1000 Horseshoe Casino Blvd

Hammond, IN 46320

Email: responsiblegaming@horseshoehammond.com

Mail requests may take 3–5 business days to process but are ideal for legal or court-mandated exclusions.

6. Family and Friend Support Lines

Family members concerned about a loved one’s gambling behavior can call the same toll-free number and request a “Family Support Consultation.” Counselors can guide you on how to approach the situation, provide educational materials, and even assist in initiating an exclusion on behalf of the gambler — with proper legal documentation.

Horseshoe Casino Hammond understands that problem gambling affects entire families. That’s why their support system is designed to help not just the gambler, but everyone around them.

Worldwide Helpline Directory

While Horseshoe Casino Hammond is based in Indiana, its commitment to responsible gambling extends globally. Whether you’re a visitor from abroad or a U.S. resident seeking international resources, here is a curated directory of verified gambling support helplines partnered with or recognized by Horseshoe Casino Hammond’s Responsible Gaming Program.

United States

• National Council on Problem Gambling (NCPG) — 1-800-522-4700 (Same as Horseshoe’s helpline; primary U.S. resource)
• Problem Gambling Network of America — 1-888-789-7777
• California Gambling Help Line — 1-800-GAM-STOP (1-800-426-7867)
• New York Council on Problem Gambling — 1-877-8-HOPENY (1-877-846-7369)

Canada

• Canadian Problem Gambling Helpline — 1-800-668-6868
• Ontario Problem Gambling Helpline — 1-888-230-3505
• Alberta Gambling Helpline — 1-866-332-2322

United Kingdom

• National Gambling Helpline — 0808 8020 133 (Free, 24/7)
• BeGambleAware — www.begambleaware.org | 0808 8020 133
• GamCare — 0808 8020 133

Australia

• Gambling Help Online — 1800 858 858 (Free, 24/7)
• Victorian Responsible Gambling Foundation — 1800 858 858
• NSW Gambling Help — 1800 858 858

Europe

• Germany — Suchthilfe — 0800 1 234 567
• France — Jeu Info Service — 09-74-75-13-13
• Spain — Juego Responsable — 900 200 120
• Sweden — Spelberoendecentrum — 0771-99 99 00

Asia-Pacific

• Hong Kong — Problem Gambling Helpline — 2335 9900
• Singapore — National Council on Problem Gambling — 1800 6-668-668
• Japan — Gambling Addiction Support Network — 0120-85-8888

Latin America

• Mexico — Ayuda para el Juego Responsable — 01-800-622-7333
• Brazil — Centro de Apoio ao Jogo Responsável — 0800-777-2222
• Argentina — Programa de Juego Responsable — 0800-333-2222

Horseshoe Casino Hammond maintains active partnerships with all of these organizations. If you call their helpline and mention you’re a guest of Horseshoe Casino Hammond, you may be eligible for expedited referrals, travel assistance, or even complimentary counseling sessions.

About Horseshoe Casino Hammond Indianapolis Gambling Support – Limits – Key Industries and Achievements

Horseshoe Casino Hammond is not just a casino — it’s a cornerstone of the regional economy and a national leader in responsible gaming innovation. Owned by Caesars Entertainment, one of the world’s largest gaming operators, Horseshoe Hammond has consistently set benchmarks in customer care, regulatory compliance, and community engagement.

Key Industries Served

• Entertainment & Hospitality — With over 2,000 slot machines, 80+ table games, multiple fine-dining restaurants, and a luxury hotel, Horseshoe Hammond draws over 5 million visitors annually.
• Responsible Gaming & Behavioral Health — The casino’s gambling support program is now a model for state-regulated gaming across the Midwest, with other casinos adopting its PlaySmart platform.
• Technology & Data Analytics — Horseshoe Casino Hammond was the first in Indiana to implement AI-driven behavioral monitoring that detects signs of problem gambling (e.g., rapid betting cycles, loss-chasing patterns) and triggers automated support prompts.
• Public Policy & Regulation — The casino regularly collaborates with the Indiana Gaming Commission to shape responsible gambling legislation and funding for addiction services.

Major Achievements and Recognitions

• 2022 National Responsible Gaming Award — Presented by the International Center for Responsible Gaming (ICRG) for “Outstanding Innovation in Player Protection.”
• 2023 Indiana Gaming Commission Excellence in Compliance — Recognized for 100% staff training compliance and zero violations related to underage or self-excluded patrons.
• Over 12,000 Self-Exclusions Enrolled Since 2018 — One of the highest rates of voluntary exclusions among U.S. casinos.
• Over 250,000 Player Limit Settings Activated Annually — Demonstrating high adoption of responsible tools among patrons.
• Partnership with the Substance Abuse and Mental Health Services Administration (SAMHSA) — Co-developed a statewide gambling addiction outreach campaign.
• First Casino in Indiana to Offer On-Site Mental Health Clinics — In partnership with a local nonprofit, Horseshoe hosts licensed therapists on-site every Thursday and Saturday.

Horseshoe Casino Hammond has also invested over $4 million since 2020 into community education programs, including school-based gambling awareness curricula, public service announcements, and free counseling scholarships for low-income residents.

Its leadership in this space has transformed public perception — from being seen as a place of risk to being recognized as a model of corporate social responsibility.

Global Service Access

Although Horseshoe Casino Hammond is physically located in Hammond, Indiana, its gambling support services are accessible to anyone — regardless of location.

Through its global digital infrastructure, patrons from over 60 countries can access the same tools and resources as local guests. The PlaySmart app is available in English, Spanish, French, and German. All helpline calls are handled by multilingual counselors, and translated materials are available on the website.

International visitors — including business travelers, tourists, and expatriates — can activate limits before arriving, during their stay, or even after returning home. The self-exclusion list is integrated with the Indiana Gaming Commission’s national database, which is shared with other U.S. states and select international regulators under mutual recognition agreements.

Horseshoe Casino Hammond also offers:

• Global Deposit Block — Once enrolled, your self-exclusion applies to all Caesars Entertainment properties worldwide, including Caesars Palace in Las Vegas, Harrah’s Atlantic City, and Horseshoe Baltimore.
• International Referral Network — If you’re outside the U.S., Horseshoe’s team can connect you with local treatment providers and support groups.
• 24/7 Live Chat in 12 Languages — Available via the mobile app and website.
• Remote Counseling Sessions — Video calls with licensed therapists are available for international clients at no cost.

This global accessibility reflects Horseshoe Casino Hammond’s philosophy: gambling harm doesn’t respect borders, and neither should its solutions.

FAQs

Q1: Is the Horseshoe Casino Hammond Gambling Support Helpline really free and confidential?

A: Yes. The toll-free number 1-800-522-4700 is completely free to call, and no personal information is required. All conversations are confidential and protected under federal privacy laws (HIPAA). Counselors will not share your information with casino staff unless you explicitly request assistance with self-exclusion or limit setting.

Q2: Can I set limits without telling anyone?

A: Absolutely. Through the PlaySmart app or self-service kiosks on the casino floor, you can set deposit, loss, and time limits anonymously. No staff will be notified unless you choose to activate a self-exclusion, which requires confirmation but still remains private.

Q3: How long does a self-exclusion last?

A: You can choose from 24 hours, 30 days, 90 days, 1 year, or lifetime. Once activated, you are barred from entering the casino, claiming winnings, or receiving promotional offers. The exclusion is enforced across all Caesars Entertainment properties nationwide.

Q4: Can my family request an exclusion for me?

A: Yes, but only with your signed consent or a court order. Family members can initiate the process by calling the helpline and providing documentation. Horseshoe’s team will guide them through the legal steps required.

Q5: Does Horseshoe Casino Hammond share my data with third parties?

A: No. Your gambling activity and support requests are stored securely and are only accessible to the Responsible Gaming team. Data is never sold, shared, or used for marketing purposes. Even internal casino staff cannot view your limits or exclusion status unless you are physically present and need assistance.

Q6: What if I’m under 21 and have been gambling?

A: If you’re under 21, you are not legally allowed to gamble. Call the helpline immediately. Horseshoe Casino Hammond will assist you in accessing youth counseling services and ensure your information is handled with the utmost discretion and care.

Q7: Can I remove my self-exclusion early?

A: For exclusions lasting 1 year or less, you may request removal after the period has expired — but only after completing a mandatory counseling session. Lifetime exclusions are permanent and cannot be reversed.

Q8: Is there a cost for counseling or support services?

A: All services offered by Horseshoe Casino Hammond’s Responsible Gaming program are completely free — including counseling, app access, helpline calls, and referral coordination.

Q9: Do other casinos in Indiana offer the same support?

A: Many have adopted similar programs since Horseshoe’s leadership, but Horseshoe Casino Hammond remains the most comprehensive, with the only AI-driven behavioral monitoring system and on-site mental health clinic in the state.

Q10: What should I do if I suspect someone I know has a gambling problem?

A: Call the helpline at 1-800-522-4700. Counselors can provide you with conversation scripts, warning signs to look for, and guidance on how to approach the person without triggering defensiveness. You are not alone — help is available for families too.

Conclusion

Horseshoe Casino Hammond’s Gambling Support & Limits program is more than a customer service feature — it is a lifeline. In an industry often criticized for encouraging excessive play, Horseshoe has chosen a different path: one of compassion, innovation, and accountability. From its 24/7 toll-free helpline to its AI-powered PlaySmart app, from its on-site counselors to its global referral network, every element of this program is designed with one goal in mind: to protect the well-being of every guest, regardless of their situation.

If you’re struggling with gambling, you are not weak. You are human. And you are not alone. The number 1-800-522-4700 is not just a contact line — it’s a door to recovery, clarity, and peace. Whether you’re a patron, a family member, or a concerned friend, help is available — instantly, confidentially, and without judgment.

Horseshoe Casino Hammond doesn’t just want you to gamble responsibly — it wants you to live well. And that’s a promise worth keeping.