Indianapolis Motor Speedway Indianapolis Ticket Sales Hotline Customer Care Number | Toll Free Number

The Indianapolis Motor Speedway (IMS) is not just a racetrack — it’s an American icon, a hallowed ground where speed, history, and passion collide. Known globally as the “Brickyard,” IMS has hosted the Indianapolis 500 since 1911, drawing hundreds of thousands of fans each year and generating billions in economic impact. Behind the roar of engines and the thrill of victory lane lies a complex, high-demand ticketing system that serves fans from every corner of the globe. Whether you’re planning your first visit to the Speedway or are a lifelong motorsport enthusiast, accessing reliable, responsive customer care is critical. This article provides a comprehensive, SEO-optimized guide to the Indianapolis Motor Speedway ticket sales hotline, including toll-free numbers, support channels, global access, and expert insights to ensure your experience is seamless, secure, and unforgettable.

Why Indianapolis Motor Speedway Ticket Sales Customer Support is Unique

The Indianapolis Motor Speedway’s ticket sales customer support system stands apart from typical event ticketing services due to its scale, heritage, and operational complexity. Unlike standard sports or concert venues, IMS doesn’t just sell tickets — it manages a multi-event calendar that includes the Indy 500, the Brickyard 400, the Grand Prix of Indianapolis, Formula 1 races, and historic vintage car events. Each event has unique seating configurations, pricing tiers, VIP packages, and accessibility requirements.

Customer service at IMS is not a call center operation — it’s a mission-critical function staffed by motorsport experts who understand the emotional connection fans have with the track. Representatives are trained not only in ticketing software but also in the history of the Speedway, the significance of different seating areas, and the traditions surrounding race day. This deep institutional knowledge allows them to answer nuanced questions like: “What’s the best spot to see the start/finish line without missing the first turn?” or “Can I bring my grandfather’s 1978 Indy 500 program into the museum?”

Additionally, IMS ticket sales support operates under extreme seasonal pressure. In the weeks leading up to the Indianapolis 500, call volumes can exceed 50,000 inquiries per day. To manage this, the team uses a tiered support model with dedicated lines for season ticket holders, international buyers, accessibility accommodations, and group sales. The result is a customer service experience that blends the efficiency of a global enterprise with the personal touch of a family-owned tradition.

Unlike many ticketing platforms that outsource support to third-party vendors, IMS maintains an in-house team based in Speedway, Indiana. This ensures consistent brand representation, faster resolution times, and direct access to real-time inventory updates. Furthermore, the customer care team works in close coordination with security, parking, ADA compliance, and hospitality departments — meaning your ticket inquiry might lead to a personalized recommendation for a VIP hospitality suite or a reserved parking spot near Gate 12.

Indianapolis Motor Speedway Ticket Sales Hotline Toll-Free and Helpline Numbers

To ensure fans have direct, reliable access to ticketing assistance, the Indianapolis Motor Speedway provides multiple official toll-free and helpline numbers tailored to different needs. These numbers are monitored during extended business hours, especially during peak sales periods such as the Indy 500 ticket on-sale date and race week.

Primary Ticket Sales Toll-Free Number:

1-800-822-4620

Available Monday–Friday, 9:00 AM – 6:00 PM ET

Saturdays, 10:00 AM – 4:00 PM ET

Closed Sundays and major holidays

This is the main line for all general ticket inquiries, including single-day tickets, multi-day passes, and group sales (10+ tickets). Representatives on this line can assist with seating maps, payment processing, ticket delivery options (print-at-home, mobile app, or physical mail), and upgrades.

Season Ticket Holder Support Line:

1-800-488-7777

Available Year-Round, 8:00 AM – 8:00 PM ET

Dedicated exclusively to current season ticket holders for renewals, seat selection, parking passes, and exclusive event access.

International Customer Support Line:

1-800-375-8778

Available Monday–Friday, 8:00 AM – 5:00 PM ET

This line provides multilingual support (Spanish, French, German, Japanese, and Mandarin) and assists with currency conversion, international shipping of tickets, visa documentation guidance, and travel package coordination.

Accessibility & ADA Accommodations Line:

1-800-633-4505

Available 24/7, with live agents during business hours

For guests requiring wheelchair-accessible seating, companion seating, sign language interpreters, or sensory-friendly accommodations. This line is staffed by certified ADA specialists who work directly with the Speedway’s accessibility team.

Group Sales & Corporate Events Line:

1-800-544-4555

Available Monday–Friday, 9:00 AM – 7:00 PM ET

For businesses, nonprofits, and organizations seeking block seating, corporate hospitality, or custom event packages. This line connects callers with dedicated group sales managers who can arrange branded signage, catering, and VIP meet-and-greets.

Emergency & Race Week Support Hotline:

1-800-789-2244

Available 24/7 during race week (May 15–26 annually)

For last-minute ticket issues, lost tickets, parking confusion, weather delays, and on-site assistance coordination. This line is staffed by on-site supervisors and security liaisons who can dispatch help directly to the track.

Important Note: Always verify the legitimacy of any number you find online. The official Indianapolis Motor Speedway website is www.indianapolismotorspeedway.com. Any number not listed above or not linked from this domain should be treated with caution to avoid scams.

How to Reach Indianapolis Motor Speedway Ticket Sales Hotline Support

While the toll-free numbers are the most direct way to reach Indianapolis Motor Speedway ticket support, there are several alternative methods to ensure you get the help you need — whether you prefer calling, emailing, chatting, or visiting in person.

1. Phone Support (Recommended for Urgent Issues)

Calling is the fastest way to resolve complex issues such as ticket transfers, payment disputes, or seating changes. When you call, have your order confirmation number, name, and email ready. The system will often route you to the correct department automatically based on your responses. If you’re calling during peak season, be prepared for hold times of 10–20 minutes. For quicker service, call early in the morning or late in the evening.

2. Live Chat on Official Website

Visit www.indianapolismotorspeedway.com and click the “Help” or “Contact Us” button in the footer. During business hours, a live chat widget appears with a real agent ready to assist. This is ideal for simple questions like “What time does the gate open?” or “Can I upgrade my ticket?” Chat sessions are recorded for quality assurance and typically resolved within 3–5 minutes.

3. Email Support

For non-urgent inquiries, email is a reliable option. Send your request to ticketing@indianapolismotorspeedway.com. Include your full name, order number, event date, and a clear description of your issue. Response time is typically 24–48 hours during regular periods and up to 72 hours during major events. Email is not recommended for last-minute ticket changes or cancellations.

4. In-Person Support at the IMS Ticket Office

The official ticket office is located at:

Indianapolis Motor Speedway

4790 West 16th Street

Speedway, IN 46224

Open Monday–Friday, 9:00 AM – 5:00 PM ET

Saturday, 10:00 AM – 4:00 PM ET

Closed Sundays and holidays

Visiting in person is ideal if you need to pick up will-call tickets, resolve ID verification issues, or request ADA accommodations on-site. The ticket office also offers complimentary parking and access to the IMS Museum during your visit.

5. Social Media Support

For public inquiries, you can reach out via the official IMS social channels:

- Twitter/X: @IMS

- Facebook: facebook.com/IndianapolisMotorSpeedway

- Instagram: @indianapolismotorspeedway

While social media is not a substitute for direct customer service, the IMS social team monitors messages and will respond within 12–24 hours, often directing you to the correct phone line or email address. For sensitive information (like credit card numbers), never share details via social media.

6. Mobile App Support

Download the official “Indianapolis Motor Speedway” app (available on iOS and Android). Within the app, you can access your tickets, view seating maps, and submit support tickets directly through the “Help Center.” App-based support includes photo upload for lost tickets and real-time push notifications for event updates.

Pro Tip: Always use official channels. Third-party resellers like StubHub or SeatGeek may list IMS tickets, but they do not have access to IMS’s internal systems. For any issue involving authenticity, refunds, or transfers, contact IMS directly.

Worldwide Helpline Directory

With fans traveling from over 100 countries to attend events at the Indianapolis Motor Speedway, IMS offers a globally accessible customer support network. Below is a comprehensive directory of international contact options for ticket sales and customer care.

Canada

Toll-Free: 1-888-257-4448

Hours: 8:00 AM – 8:00 PM ET (Same as U.S.)

Supports French and English

United Kingdom

Toll-Free: 0800-085-4447

Hours: 8:00 AM – 8:00 PM ET (1:00 PM – 1:00 AM UK Time)

Supports UK-based billing and currency conversion

Australia

Toll-Free: 1-800-898-1234 (from Australia)

Hours: 8:00 AM – 8:00 PM ET (10:00 PM – 10:00 AM AEST)

Supports AUD pricing and international shipping

Germany

Toll-Free: 0800-000-1245

Hours: 8:00 AM – 8:00 PM ET (2:00 PM – 2:00 AM CET)

Supports German language and Euro billing

Japan

Toll-Free: 0053-120-898-0008 (from Japan)

Hours: 8:00 AM – 8:00 PM ET (9:00 PM – 9:00 AM JST)

Supports Japanese language, JPY pricing, and visa letter requests

France

Toll-Free: 0800-918-000

Hours: 8:00 AM – 8:00 PM ET (2:00 PM – 2:00 AM CET)

Supports French language and EU payment systems

China

Toll-Free: 400-668-9988 (from China)

Hours: 8:00 AM – 8:00 PM ET (9:00 PM – 9:00 AM CST)

Supports Mandarin, WeChat integration, and Alipay payments

Mexico

Toll-Free: 01-800-898-4444

Hours: 8:00 AM – 8:00 PM ET (9:00 AM – 9:00 PM CST)

Supports Spanish and MXN currency

Brazil

Toll-Free: 0800-891-0111

Hours: 8:00 AM – 8:00 PM ET (9:00 AM – 9:00 PM BRT)

Supports Portuguese and BRL billing

India

Toll-Free: 1800-120-8988

Hours: 8:00 AM – 8:00 PM ET (5:30 PM – 5:30 AM IST)

Supports Hindi and English, INR pricing

Important: When calling from abroad, ensure your phone plan supports international toll-free calls. Some mobile providers may charge for toll-free access. For the most reliable connection, use a VoIP service like Skype or Google Voice to dial the U.S. toll-free number directly.

For countries not listed above, always use the U.S. toll-free number: 1-800-822-4620. International callers can reach this number via Skype, WhatsApp, or Google Voice without additional charges if you have a stable internet connection.

About Indianapolis Motor Speedway Ticket Sales Hotline – Key Industries and Achievements

The Indianapolis Motor Speedway Ticket Sales Hotline is more than a customer service line — it’s a critical infrastructure component supporting one of the world’s most influential industries: motorsports. The hotline operates at the intersection of sports, tourism, hospitality, technology, and global commerce.

1. Motorsports Industry Leadership

As the home of the Indianapolis 500 — the world’s largest single-day sporting event — IMS drives billions in global media exposure and economic activity. The ticket sales hotline is the frontline of fan engagement, directly influencing attendance, brand loyalty, and revenue. In 2023, IMS sold over 325,000 tickets for the Indy 500 alone, with over 70,000 of those sold through the hotline.

2. Tourism and Hospitality Sector

The Speedway generates over $400 million annually in regional economic impact. The ticket sales team works hand-in-hand with local hotels, rental car agencies, restaurants, and tour operators to offer bundled packages. Many callers are not just buying tickets — they’re booking entire race-week vacations. The hotline has become a de facto travel concierge, with agents able to recommend accommodations, airport shuttles, and local attractions like the Indianapolis Motor Speedway Museum, the Children’s Museum of Indianapolis, and the NCAA Hall of Champions.

3. Technology and E-Commerce Innovation

IMS was one of the first major sports venues to implement mobile ticketing (2015) and digital QR code entry. The hotline supports a proprietary ticketing platform that integrates with Salesforce, Adobe Commerce, and AWS cloud systems. In 2022, the hotline handled over 2.1 million digital ticket transactions — a record for any motorsport venue.

4. Global Brand Partnerships

The hotline serves as a customer touchpoint for global sponsors including Shell, Firestone, Chevrolet, Honda, and Verizon. Representatives are trained to answer questions about sponsor promotions, contest entries, and VIP experiences tied to ticket purchases. In 2023, over 15% of hotline calls resulted in upsells to sponsored hospitality packages.

5. Record-Breaking Achievements

- 2021: Set a single-day ticket sales record with 125,000 tickets sold in 24 hours during the Indy 500 pre-sale.

- 2022: Achieved a 94% customer satisfaction rating in post-call surveys — the highest in motorsports history.

- 2023: Launched AI-powered voice assistant integration for basic inquiries, reducing average hold time by 42%.

- 2024: Became the first U.S. motorsport venue to offer fully accessible, real-time captioning for all hotline calls for hearing-impaired customers.

These achievements are not just metrics — they reflect a commitment to excellence that has made the Indianapolis Motor Speedway ticket sales hotline a gold standard in sports customer service.

Global Service Access

Indianapolis Motor Speedway’s ticket sales hotline is designed to be accessible to fans no matter where they are in the world. Whether you’re in Tokyo, Toronto, or Timbuktu, you can connect with the Speedway’s customer service team using modern, multilingual, and multi-channel tools.

1. Multilingual Support

The hotline offers live agents fluent in English, Spanish, French, German, Japanese, Mandarin, Portuguese, and Hindi. Automated voice menus allow callers to select their preferred language upon dialing. For complex requests, callers are transferred to a native speaker within 60 seconds.

2. Currency and Payment Flexibility

The system accepts payments in USD, EUR, GBP, CAD, AUD, JPY, INR, MXN, BRL, and CNY. International credit cards are processed through secure, PCI-compliant gateways. For countries with restricted banking access, the hotline can issue payment links via PayPal or Stripe.

3. Time Zone Optimization

The hotline’s operating hours are aligned with global fan bases. For example, the Japan support line operates during evening hours in Tokyo to accommodate local work schedules. The international support line also offers extended hours during major events to cover Asia-Pacific and EMEA time zones.

4. Digital Accessibility

All digital platforms — website, app, email, and chat — comply with WCAG 2.1 AA accessibility standards. Features include screen reader compatibility, high-contrast mode, keyboard navigation, and closed captioning for video support tutorials. The hotline also offers TTY/TDD support for the hearing impaired.

5. Visa and Travel Documentation Assistance

International fans often require official invitation letters for visa applications. The hotline can generate and email a personalized, stamped letter confirming ticket purchase, event dates, and contact information. This service is free and typically delivered within 24 hours.

6. Global Shipping and Delivery

Physical tickets can be shipped to over 180 countries via DHL, FedEx, and UPS. Expedited shipping options are available for last-minute buyers. For digital tickets, the mobile app supports offline access — ideal for travelers with limited data access.

7. Cultural Sensitivity and Inclusion

The customer service team undergoes annual training in cultural competency to serve diverse audiences. Whether it’s understanding religious dietary needs for hospitality packages or recognizing regional racing traditions, the team adapts its communication style to ensure every fan feels welcomed.

Thanks to this global infrastructure, the Indianapolis Motor Speedway has become one of the most internationally accessible motorsport venues in the world — and its ticket sales hotline is the engine that makes it possible.

FAQs

What is the official Indianapolis Motor Speedway ticket sales hotline number?

The official toll-free number for general ticket sales is 1-800-822-4620. This is the primary line for single-day tickets, multi-day passes, and group sales. Always verify you’re calling this number or one listed on the official website: www.indianapolismotorspeedway.com.

Can I buy tickets over the phone?

Yes. The hotline allows you to purchase tickets over the phone using major credit cards (Visa, Mastercard, American Express, Discover). You can also pay via PayPal or Apple Pay if you’re using the mobile app. Phone purchases are secure and include a confirmation email and digital ticket link.

Is there a fee for using the ticket sales hotline?

No. The hotline is toll-free within the U.S. and Canada. International callers may incur standard long-distance charges from their carrier, but there are no service fees charged by IMS for using the hotline. Beware of third-party resellers who charge hidden fees.

How early can I call to buy tickets for the Indy 500?

Tickets for the Indianapolis 500 typically go on sale in early October of the prior year. The hotline opens at 9:00 AM ET on the official sale date. Many fans call at 8:45 AM to ensure they’re connected as soon as lines open. Season ticket holders get priority access 48 hours before the public sale.

Can I get a refund if I can’t attend the race?

IMS tickets are non-refundable unless the event is canceled or rescheduled by the Speedway. However, you can transfer your tickets to another person via the official app or by calling the hotline. There is no fee for transfers.

Do you offer discounts for seniors, students, or military?

Yes. Discounted tickets are available for seniors (65+), active military, and veterans on select days. These discounts are not available online — you must call the hotline or visit the ticket office in person to verify eligibility and receive the discounted rate.

What if I lose my ticket or it doesn’t scan at the gate?

Call the Emergency Race Week Hotline at 1-800-789-2244. Have your order number and photo ID ready. The team can reissue your ticket digitally or provide a will-call pass at the gate.

Can I bring food and drinks into the Speedway?

Yes — fans are allowed to bring sealed, non-alcoholic beverages and factory-sealed snacks. However, glass containers, alcohol, and large coolers are prohibited. The hotline can provide a full list of permitted items upon request.

Is there parking available for people with disabilities?

Yes. ADA-compliant parking is available in designated lots near Gates 1, 4, and 10. To reserve a spot, call the ADA Accommodations Line at 1-800-633-4505 at least 72 hours in advance.

Can I upgrade my ticket after purchase?

Yes. Upgrades are subject to availability and can be requested by calling the main hotline. Common upgrades include moving from general admission to reserved seating, adding a hospitality package, or accessing the IMS Museum.

How do I know if a ticket seller is legitimate?

Only purchase tickets through the official website (www.indianapolismotorspeedway.com), the official app, or the toll-free hotline. Avoid third-party sellers unless they are listed as “Official Resellers” on the IMS website. Never pay in cash or via cryptocurrency.

What should I do if I’m scammed?

If you believe you’ve been scammed, immediately contact the hotline at 1-800-822-4620. Report the incident to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov and your local consumer protection agency. IMS will assist in verifying your purchase and may offer replacement tickets if fraud is confirmed.

Conclusion

The Indianapolis Motor Speedway ticket sales hotline is far more than a phone number — it’s the lifeline between millions of fans and one of the most storied events in global sports. From the roar of the engines on Memorial Day to the quiet pride of a family watching their first Indy 500, the hotline ensures that every fan, regardless of location, background, or ability, can experience the magic of the Brickyard.

With its unparalleled commitment to customer service, global accessibility, and deep-rooted motorsport heritage, the Indianapolis Motor Speedway has set a benchmark that few other venues can match. Whether you’re calling from New York, New Delhi, or Nairobi, the team behind the line is ready to help you turn your dream of attending the Indianapolis 500 into reality.

Remember: Always use official channels. Bookmark the website, save the toll-free numbers, and never hesitate to reach out. Your experience at the Speedway begins the moment you pick up the phone — and with the right support, it will be nothing short of legendary.