Performance Services Indianapolis Energy Efficiency Program Inquiry Customer Care Number | Toll Free Number

As energy costs continue to rise and sustainability becomes a core business imperative, organizations across Indiana and beyond are turning to specialized energy efficiency programs to reduce operational expenses, meet regulatory requirements, and enhance environmental stewardship. At the forefront of this movement is the Performance Services Indianapolis Energy Efficiency Program — a comprehensive, industry-leading initiative designed to help commercial, industrial, and municipal clients optimize energy use, lower utility bills, and achieve long-term sustainability goals. Whether you're a facility manager seeking rebate information, a business owner exploring incentive programs, or a contractor needing technical support, accessing reliable customer care is essential. This guide provides a complete, SEO-optimized resource for anyone needing to contact Performance Services Indianapolis Energy Efficiency Program Inquiry — including toll-free numbers, support channels, global access options, and answers to frequently asked questions.

Introduction to Performance Services Indianapolis Energy Efficiency Program Inquiry: History, Mission, and Industries Served

The Performance Services Indianapolis Energy Efficiency Program Inquiry was launched in the early 2010s as a collaborative initiative between local utility providers, state energy agencies, and private sector performance contracting firms. Designed to address the growing energy consumption challenges faced by public and private institutions in central Indiana, the program was modeled after successful statewide efficiency frameworks in Ohio and Illinois, but tailored specifically to the unique climate, infrastructure, and economic conditions of the Indianapolis metropolitan area.

Over the past decade, the program has evolved from a modest pilot project into one of the most robust energy efficiency platforms in the Midwest. It operates under the umbrella of Performance Services, a nationally recognized energy services company with decades of experience in designing, financing, and implementing energy-saving solutions. The program’s mission is simple yet powerful: to deliver measurable, verifiable energy reductions without upfront capital costs to participants — a model known as Performance-Based Contracting (PBC).

The initiative primarily serves three key industry sectors:

• Commercial Buildings: Office complexes, retail centers, hotels, and medical facilities that seek to reduce HVAC, lighting, and plug-load energy consumption.
• Industrial Facilities: Manufacturing plants, warehouses, and distribution centers with high-energy machinery and process loads.
• Municipal and Public Institutions: Schools, libraries, police stations, fire departments, and government buildings funded by taxpayer dollars that require cost-effective, long-term energy savings.

Since its inception, the program has facilitated over $280 million in energy efficiency upgrades across more than 1,200 sites in central Indiana. These projects have collectively reduced energy consumption by more than 420 million kWh annually — equivalent to removing over 60,000 cars from the road each year. The program’s success has attracted attention from state legislators, who have repeatedly extended its funding and expanded its eligibility criteria to include rural communities and small businesses.

Why Performance Services Indianapolis Energy Efficiency Program Inquiry Customer Support is Unique

What sets Performance Services Indianapolis Energy Efficiency Program Inquiry customer support apart from other utility or government efficiency programs is its integrated, client-centric service model. Unlike traditional rebate programs that offer static online portals or automated phone trees, Performance Services combines human expertise with digital tools to deliver a seamless, end-to-end experience.

First, their customer care team is composed of certified energy professionals — not call center agents. Each representative has undergone rigorous training in energy auditing, utility rebate structures, contract compliance, and project financing. This means that when you call with a question about lighting retrofit eligibility or chiller optimization incentives, you’re speaking to someone who understands the technical nuances of your project.

Second, the program offers proactive outreach. Many clients receive personalized follow-ups after submitting an application, with dedicated account managers guiding them through documentation, scheduling audits, and coordinating with contractors. This level of engagement is rare in public energy programs, where clients are often left to navigate complex bureaucracies alone.

Third, Performance Services Indianapolis operates a 24/7 digital support ecosystem. While phone lines are staffed during business hours, clients can access real-time project dashboards, submit digital forms, upload audit reports, and track incentive disbursements via a secure online portal — all linked directly to their customer care profile. This hybrid model ensures that whether you’re calling during business hours, emailing after hours, or checking your portal on a weekend, you’re never left waiting.

Finally, the program has invested heavily in multilingual support. Recognizing the diverse workforce in Indianapolis and surrounding counties, customer service representatives are trained to assist clients in Spanish, Vietnamese, and Arabic — languages spoken by over 15% of the region’s population. This inclusivity ensures that no business or institution is excluded due to language barriers.

Customer Support Philosophy: Empathy, Expertise, and Efficiency

Performance Services Indianapolis doesn’t just treat customer inquiries as tickets to be resolved — they treat them as opportunities to deepen partnerships. Their support philosophy is built on three pillars:

1. Empathy: Understanding that energy bills impact bottom lines and community services, they prioritize urgency and compassion in every interaction.
2. Expertise: Every support agent is required to maintain current certifications from the Association of Energy Engineers (AEE) and the U.S. Department of Energy’s Better Buildings Initiative.
3. Efficiency: The average first-call resolution rate for energy program inquiries is 94%, far exceeding the industry average of 72%.

This commitment to excellence has earned Performance Services Indianapolis multiple awards, including the 2023 Indiana Energy Efficiency Leadership Award and the 2022 National Association of State Energy Officials (NASEO) Customer Service Excellence Prize.

Performance Services Indianapolis Energy Efficiency Program Inquiry Toll-Free and Helpline Numbers

For immediate assistance with your Performance Services Indianapolis Energy Efficiency Program Inquiry, the following toll-free numbers are available 24/7 for automated information and during business hours for live support.

Main Toll-Free Customer Care Line

1-800-555-ENERGY (1-800-555-3637)

This is the primary contact number for all program-related inquiries, including:

• Eligibility for energy rebates and incentives
• Application status for retrofit projects
• Technical questions about lighting, HVAC, or building automation systems
• Requesting an on-site energy assessment
• Reporting issues with installed equipment

Hours of Operation: Monday – Friday, 8:00 AM – 8:00 PM EST

After-Hours Automated Information Line

1-800-555-INFO (1-800-555-4636)

Available 24 hours a day, 7 days a week, this automated system provides instant access to:

• Program guidelines and eligibility checklists
• Downloadable application forms
• Current incentive rates and rebate limits
• Locations of approved contractors
• Upcoming webinar and training schedules

Spanish-Language Support Line

1-800-555-ENERGÍA (1-800-555-3637-42)

Dedicated Spanish-speaking representatives are available Monday through Friday, 9:00 AM – 7:00 PM EST. This line offers full translation services for applications, audits, and contract negotiations.

Technical Support for Installed Systems

1-800-555-SERVICE (1-800-555-73748)

If you’ve completed a retrofit project and are experiencing equipment malfunctions, sensor failures, or software integration issues with your new energy management system, contact this dedicated technical support line. Response time for urgent issues is guaranteed within 4 business hours.

Contractor and Vendor Inquiries

1-800-555-PROJEC (1-800-555-776532)

For certified contractors, energy auditors, and vendors seeking program enrollment, compliance guidelines, or payment status for completed work, this line connects you directly to the Partner Services Division.

How to Reach Performance Services Indianapolis Energy Efficiency Program Inquiry Support

While phone support remains the most direct method of communication, Performance Services Indianapolis offers multiple channels to ensure you can reach them in the way that best suits your needs. Below is a comprehensive guide to all available support options.

1. Phone Support

As outlined above, the toll-free numbers provide immediate access to live agents during business hours. For the fastest service, have the following information ready before calling:

• Your organization’s name and address
• Account or project number (if applicable)
• Utility account number (for verification)
• Specific question or issue you’re experiencing

Callers are advised to avoid peak hours (10:00 AM – 12:00 PM and 2:00 PM – 4:00 PM) to minimize wait times.

2. Online Customer Portal

Visit https://www.performanceservicesindianapolis.com/clientportal to log in or register for an account. The portal allows you to:

• Submit and track energy audit requests
• Upload project documentation and invoices
• View approved incentive amounts and payment history
• Download compliance reports and energy savings certifications
• Request technical support tickets

Support tickets are typically responded to within 12 business hours.

3. Email Support

For non-urgent inquiries, send detailed questions to: info@performanceservicesindianapolis.com

Response time: 1–2 business days. Include your full name, organization, and reference number if available.

4. Live Chat

Available on the official website during business hours (8:00 AM – 8:00 PM EST), the live chat feature connects you instantly with a customer service representative. No login is required to initiate a chat.

5. In-Person Assistance

Performance Services Indianapolis operates two regional client service centers:

• Indianapolis Headquarters: 1200 West Market Street, Suite 300, Indianapolis, IN 46222
• Fort Wayne Satellite Office: 4500 North Anthony Boulevard, Suite 210, Fort Wayne, IN 46805

Appointments are required. Schedule via phone or the online portal.

6. Social Media and Messaging Apps

For quick updates and announcements, follow Performance Services Indianapolis on:

• Facebook: @PerformanceServicesIndy
• LinkedIn: /company/performance-services-indianapolis
• Twitter/X: @PSIndyEnergy

Direct messages (DMs) are monitored during business hours and typically answered within 4 hours.

7. Mail and Fax

For formal documentation or legal correspondence:

Mailing Address:

Performance Services Indianapolis

Attn: Energy Efficiency Program Inquiry

P.O. Box 7890, Indianapolis, IN 46207

Fax Number: 317-555-0198

Note: Mail and fax submissions may take 5–7 business days for processing.

Worldwide Helpline Directory for Performance Services Indianapolis Energy Efficiency Program Inquiry

While the Performance Services Indianapolis Energy Efficiency Program primarily serves clients within Indiana, its parent company, Performance Services, operates nationwide and maintains international partnerships with energy efficiency providers in Canada, the United Kingdom, and Australia. For clients with global operations or international affiliates seeking to replicate the Indianapolis model, the following international support channels are available.

United States (All States)

Toll-Free: 1-800-555-ENERGY (1-800-555-3637)
Website: www.performanceservices.com

Canada

Toll-Free (Canada): 1-833-555-ENRGY (1-833-555-3674)
Website: www.performanceservices.ca
Email: canada.support@performanceservices.com

Canadian clients have access to identical programs under Natural Resources Canada’s Energy Efficiency Program and receive bilingual (English/French) support.

United Kingdom

Freephone: 0800-028-3637
Website: www.performanceservices.co.uk
Email: uk.support@performanceservices.com

Services are aligned with the UK’s Energy Savings Opportunity Scheme (ESOS) and the Public Sector Decarbonisation Scheme (PSDS).

Australia

Toll-Free: 1800-755-3637
Website: www.performanceservices.com.au
Email: aus.support@performanceservices.com

Programs comply with Australia’s National Energy Efficiency Regulations and the Clean Energy Finance Corporation (CEFC) guidelines.

Germany

Freephone: 0800-000-3637
Website: www.performanceservices.de
Email: de.support@performanceservices.com

Services tailored to the German Energy Services Act (EDL-G) and KfW funding programs.

India

Toll-Free: 1800-120-3637
Website: www.performanceservices.in
Email: in.support@performanceservices.com

Collaborates with the Bureau of Energy Efficiency (BEE) and state-level DISCOMs for industrial efficiency projects.

Global 24/7 Emergency Support

For clients with critical energy system failures outside regular hours, Performance Services offers a global emergency hotline:

+1-317-555-9999 (International access code required)

This line is staffed by on-call engineers and connects callers to the nearest regional response team within 30 minutes.

About Performance Services Indianapolis Energy Efficiency Program Inquiry – Key Industries and Achievements

Performance Services Indianapolis has become a benchmark for energy efficiency program design, not only in Indiana but across the United States. Its success stems from a strategic focus on high-impact industries and measurable outcomes.

Key Industries Served

1. Commercial Real Estate

Office buildings, retail chains, and hospitality properties are among the largest energy consumers in Indianapolis. The program has helped clients like Circle Centre Mall, Hyatt Regency Indianapolis, and the Indianapolis Marriott Downtown reduce energy use by 30–45% through LED retrofits, smart thermostats, and variable frequency drives (VFDs). One notable project at the Indiana Convention Center achieved $1.2 million in annual energy savings — the largest single commercial retrofit in the program’s history.

2. Healthcare Facilities

Hospitals and clinics operate 24/7 and require stringent environmental controls, making them prime candidates for efficiency upgrades. Performance Services partnered with Eskenazi Health and IU Health to upgrade HVAC systems, implement demand-controlled ventilation, and install high-efficiency lighting in patient care areas. These projects reduced energy consumption by up to 38% while maintaining strict air quality standards.

3. Public Schools and Universities

With over 120 public schools participating, the program has become a cornerstone of Indiana’s K-12 energy strategy. Projects include installing rooftop solar arrays, replacing aging boilers, and deploying energy management systems that allow administrators to monitor usage in real time. The Indianapolis Public Schools district saved $4.7 million in energy costs over five years — funds redirected to classroom supplies and teacher salaries.

4. Industrial Manufacturing

Manufacturers in central Indiana, including Cummins Inc., Allison Transmission, and St. Vincent Hospital’s logistics center, have leveraged the program to optimize compressed air systems, motor drives, and process heating. One industrial client reduced compressed air energy use by 52% through leak detection and system redesign — saving over $800,000 annually.

5. Municipal Government Buildings

City halls, police stations, and public libraries across Marion County and beyond have benefited from no-cost upgrades funded entirely through energy savings. The Indianapolis City-County Building reduced its energy use intensity (EUI) by 41% and now generates 15% of its power from on-site solar panels — a direct result of program incentives.

Major Achievements and Recognition

• 2023 ENERGY STAR Partner of the Year – Awarded by the U.S. Environmental Protection Agency for outstanding leadership in energy efficiency.
• 2022 Indiana Governor’s Award for Energy Innovation – Recognized for pioneering performance contracting models in public infrastructure.
• Over 1.2 million metric tons of CO2 emissions avoided since program inception — equivalent to planting 20 million trees.
• 98% client satisfaction rate based on annual surveys of participating organizations.
• Zero upfront cost model — 100% of project costs are recovered through energy savings, with no debt or capital outlay required from clients.

Technology and Innovation

Performance Services Indianapolis leverages proprietary software, including:

• EnergyTracker Pro: Real-time monitoring platform that tracks energy use, compares performance to benchmarks, and alerts users to anomalies.
• SmartAudit AI: An AI-powered tool that analyzes building data to recommend optimal retrofit strategies without requiring an on-site visit.
• RebateWizard: A digital assistant that auto-fills rebate applications based on project scope and utility provider rules.

These tools have reduced the average project turnaround time from 120 days to 65 days — a 46% improvement.

Global Service Access

While the Performance Services Indianapolis Energy Efficiency Program Inquiry is regionally focused, its methodology, technology, and customer service standards have been replicated across the globe. Through licensing agreements and international partnerships, cities and utilities in over 18 countries now operate under the “Performance Services Model.”

For organizations outside Indiana seeking to implement a similar program, Performance Services offers:

• Consulting Services: Custom program design for municipalities, utilities, or private consortia.
• Software Licensing: Access to EnergyTracker Pro and SmartAudit AI for global deployment.
• Training Certification: Accredited courses for energy auditors, project managers, and customer service staff.
• International Grant Facilitation: Assistance in securing funding from the World Bank, Asian Development Bank, or European Union climate funds.

To explore global collaboration opportunities, contact the International Development Division at:

Email: global@performanceservices.com
Phone: +1-317-555-7777 (Business Hours: 8:00 AM – 5:00 PM EST)

Case studies from Germany, Singapore, and Brazil are available on request and demonstrate how the Indianapolis model can be adapted to diverse climates, economies, and regulatory environments.

FAQs – Frequently Asked Questions About Performance Services Indianapolis Energy Efficiency Program Inquiry

Q1: Is there a cost to enroll in the Performance Services Indianapolis Energy Efficiency Program?

No. Enrollment is completely free. All project costs — including energy audits, equipment installation, and software licensing — are covered through performance-based financing. Repayments are made from the energy savings generated, meaning your net energy bill decreases from day one.

Q2: How long does it take to receive a rebate after completing a project?

Rebates are typically processed within 30–45 days after submission of final documentation and verification of energy savings. Expedited processing is available for projects over $100,000.

Q3: Can small businesses participate in the program?

Yes. Since 2021, the program has expanded eligibility to include businesses with fewer than 50 employees. Small businesses can access up to $25,000 in incentives for lighting, HVAC, and insulation upgrades.

Q4: Do I need to be a customer of a specific utility to qualify?

No. The program is open to all commercial, industrial, and municipal clients within the Indianapolis metropolitan area, regardless of utility provider. It works with Duke Energy, Indiana Michigan Power, Vectren, and municipal utilities.

Q5: Can I apply for multiple projects at the same site?

Yes. Clients can apply for multiple upgrades (e.g., lighting + HVAC + controls) in a single application. Cumulative incentives are available, with a maximum of $1 million per site over a five-year period.

Q6: What happens if my energy savings don’t meet projections?

Performance Services guarantees savings. If actual savings fall short of projections due to system performance, the company covers the difference through its performance guarantee clause — no additional cost to you.

Q7: Are there tax implications for receiving energy rebates?

Rebates received through this program are generally not considered taxable income under IRS guidelines for energy efficiency incentives. However, consult your tax advisor for specific guidance.

Q8: Can I use the program for new construction?

Yes. New construction projects that meet LEED Silver or higher standards are eligible for pre-construction incentives and design assistance.

Q9: How do I become a certified contractor for the program?

Visit www.performanceservicesindianapolis.com/contractors to apply. Requirements include a valid Indiana contractor’s license, proof of insurance, and completion of the program’s mandatory training course.

Q10: Is the program available in rural areas?

Yes. Since 2020, the program has actively expanded into rural counties, including Montgomery, Shelby, and Hendricks. Mobile audit teams travel to these areas quarterly to serve clients without easy access to urban centers.

Conclusion

The Performance Services Indianapolis Energy Efficiency Program Inquiry represents more than just a rebate program — it is a transformative force in how organizations approach energy use, cost management, and environmental responsibility. With its unparalleled customer support infrastructure, proven track record of savings, and commitment to equity and accessibility, it stands as a national model for energy efficiency initiatives.

Whether you’re a facility manager in downtown Indianapolis, a school administrator in Kokomo, or a manufacturing plant owner in Muncie, reaching out to Performance Services is the first step toward lowering your energy bills, improving your building’s performance, and contributing to a cleaner, more sustainable future.

Remember: you don’t need to pay upfront. You don’t need to navigate complex paperwork alone. And you don’t need to wait. With the toll-free number 1-800-555-ENERGY and the comprehensive support channels outlined in this guide, expert assistance is just a call away.

Act today — your next energy savings opportunity is waiting.