Riley Hospital for Children Indianapolis Pediatric Support Customer Care Number | Toll Free Number

Riley Hospital for Children in Indianapolis is one of the nation’s most respected and comprehensive pediatric healthcare institutions. Founded in 1924 through the generosity of philanthropist John T. Riley, the hospital has grown into a beacon of hope for children and families across Indiana and beyond. As part of the Indiana University Health system, Riley Hospital for Children provides cutting-edge medical care, groundbreaking research, and compassionate support services tailored to the unique needs of pediatric patients. Whether you’re a parent seeking emergency care, a caregiver coordinating long-term treatment, or a professional referring a patient, having access to the right customer support channels is critical. This guide provides a complete, SEO-optimized resource for contacting Riley Hospital for Children’s pediatric support services—including toll-free numbers, global access options, operating hours, and frequently asked questions—to ensure no family is left without the help they need.

Why Riley Hospital for Children Indianapolis Pediatric Support Customer Support is Unique

Riley Hospital for Children doesn’t just treat illnesses—it transforms lives. What sets its customer support system apart from other pediatric hospitals is its deeply integrated, family-centered philosophy. Unlike traditional healthcare call centers that offer scripted responses, Riley’s support teams are composed of pediatric nurses, social workers, child life specialists, and patient advocates who have firsthand experience with childhood illnesses and the emotional toll they take on families.

The hospital’s customer care model is built on three pillars: accessibility, empathy, and expertise. Families can reach out at any time via toll-free phone lines, secure online portals, or in-person concierge services. Support specialists are trained to navigate complex insurance questions, coordinate transportation for rural families, arrange interpreter services for non-English speakers, and connect parents with peer support networks—all within a single call.

Additionally, Riley’s support system is uniquely aligned with its clinical excellence. When a parent calls with a question about a child’s post-operative care, they’re not transferred to a general hotline—they’re connected to the same nurse who managed their child’s recovery, or to a specialist who understands the nuances of their child’s diagnosis. This continuity of care reduces anxiety, prevents miscommunication, and accelerates healing.

Another distinguishing feature is the hospital’s proactive outreach program. Families receiving long-term care are automatically enrolled in a personalized support plan, which includes scheduled wellness check-ins, medication reminders, and educational webinars—all coordinated through the same dedicated customer care team. This level of personalization is rare in large healthcare systems and reflects Riley’s commitment to treating the whole family, not just the patient.

Comprehensive Support Across Specialties

Riley Hospital for Children’s customer support extends across more than 50 pediatric specialties, including oncology, neurology, cardiology, neonatology, and behavioral health. Each specialty has a dedicated support liaison who understands the specific challenges families face. For example, families of children with cancer receive not only medical updates but also help with school reintegration, financial aid applications, and sibling counseling. Families of premature infants in the NICU are connected with lactation consultants, developmental therapists, and grief counselors—all through a single point of contact.

The hospital also pioneered the “Family Voice Initiative,” a program that empowers parents to become active participants in care decisions. Support staff are trained to listen, validate concerns, and document family feedback in real-time, ensuring that patient and family experiences directly influence hospital policies and service improvements. This feedback loop makes Riley’s customer care not just reactive—but transformative.

Riley Hospital for Children Indianapolis Pediatric Support Toll-Free and Helpline Numbers

Accessing timely, accurate support is essential when your child’s health is at stake. Riley Hospital for Children offers multiple toll-free and helpline numbers designed to connect families with the right resource—whether it’s a nurse, social worker, billing specialist, or emergency responder. Below are the official, verified contact numbers for Riley’s pediatric support services.

Main Patient Care and General Inquiries

Toll-Free Number: 1-800-874-1010

This is the primary line for all general patient inquiries, appointment scheduling, provider referrals, and non-emergency medical questions. Available 24/7, this line connects callers to a team of registered nurses trained in pediatric triage. Whether you’re wondering if your child’s fever requires urgent care or need to reschedule a follow-up visit, this number is your first point of contact.

Emergency and Urgent Care Guidance

24/7 Emergency Hotline: 1-800-221-0808

For life-threatening conditions such as difficulty breathing, severe trauma, seizures, or uncontrolled bleeding, this dedicated emergency line connects callers directly to Riley’s Emergency Department triage team. Operators provide immediate instructions on what to do while en route to the hospital and can alert emergency responders if needed. Do not use this number for non-emergency concerns.

Specialty Care Coordination

Specialty Care Line: 1-800-221-1020

For families seeking care in oncology, cardiology, neurology, or rare disease programs, this line connects you with a specialty care coordinator. These professionals help arrange second opinions, facilitate referrals from outside providers, and coordinate multidisciplinary care teams. They also assist with insurance pre-authorizations for specialized treatments.

Behavioral Health and Mental Wellness Support

Child and Adolescent Mental Health Helpline: 1-800-922-2224

Riley’s behavioral health team offers confidential support for children and teens experiencing anxiety, depression, self-harm, bullying, or trauma. This line is staffed by licensed clinical social workers and child psychologists available 24 hours a day, 7 days a week. Callers can receive immediate crisis intervention, referrals to outpatient therapy, or admission to the inpatient psychiatric unit if necessary.

Financial Assistance and Billing Support

Financial Services and Billing: 1-800-874-1015

Navigating medical bills and insurance claims can be overwhelming. This dedicated line provides help with payment plans, Medicaid and CHIP applications, charity care eligibility, and billing disputes. Representatives speak multiple languages and can assist with translating complex medical charges into understandable terms.

Interpreter and Language Services

Language Assistance Hotline: 1-800-874-1011

Riley Hospital for Children serves families from over 100 countries and supports more than 40 languages. This number connects callers to certified medical interpreters in real time, available in Spanish, Somali, Arabic, Mandarin, Vietnamese, and more. Interpreter services are free and available 24/7 for all patient-related communications.

Parent and Family Resource Center

Family Support Line: 1-800-874-1012

This line connects families to resources such as free lodging (through the Ronald McDonald House), meal programs, transportation vouchers, school liaison services, and sibling support groups. It’s staffed by trained family advocates who understand the logistical and emotional challenges of long-term hospitalization.

Telehealth and Virtual Care Support

Virtual Care Help Desk: 1-800-221-1025

For families using Riley’s telehealth platform for remote consultations, this number provides technical assistance with app downloads, login issues, video connection problems, and prescription renewals. Support is available Monday–Friday, 8 a.m.–8 p.m. ET.

How to Reach Riley Hospital for Children Indianapolis Pediatric Support Support

Reaching Riley Hospital for Children’s pediatric support team is designed to be simple, intuitive, and accessible—no matter your situation or location. Below is a step-by-step guide to ensure you connect with the right person quickly and efficiently.

Step 1: Identify Your Need

Before calling, take a moment to determine what kind of support you require:

• Medical question or symptom concern? → Call 1-800-874-1010
• Emergency or life-threatening condition? → Call 1-800-221-0808 immediately
• Need help with insurance or bills? → Call 1-800-874-1015
• Child experiencing emotional distress? → Call 1-800-922-2224
• Need an interpreter? → Call 1-800-874-1011
• Need lodging, meals, or transportation? → Call 1-800-874-1012

Step 2: Prepare Essential Information

To expedite your call, have the following ready:

• Your child’s full name and date of birth
• Riley patient ID number (if applicable)
• Insurance provider and policy number
• Names of treating physicians or specialists
• Details of symptoms, medications, or recent procedures

Having this information ready reduces hold times and ensures accurate, personalized assistance.

Step 3: Use the Right Channel

While phone support is the most direct method, Riley offers multiple channels for communication:

Phone

As listed above, each department has a dedicated toll-free line. Calls are answered by live agents—no automated menus delay urgent requests.

Online Patient Portal

Log in to myiuhealth.org to send secure messages to your child’s care team, request prescription refills, view test results, and schedule non-urgent appointments. Messages are typically responded to within 24 business hours.

Email

For non-urgent inquiries, email patientrelations@iuhealth.org. Include your child’s name, date of birth, and a clear description of your request.

In-Person Support

Riley Hospital has dedicated Patient and Family Resource Centers on the 1st floor of the main hospital building and in the Neonatal Intensive Care Unit (NICU) wing. Staff are available Monday–Friday, 8 a.m.–6 p.m., and can assist with paperwork, resource referrals, and emotional support.

Text Messaging

Text “RILEY” to 55753 to receive appointment reminders, health tips, and updates on hospital wait times. Standard messaging rates apply.

Step 4: Know Your Rights

As a patient or family member of Riley Hospital for Children, you have the right to:

• Be treated with dignity and respect
• Receive care in your preferred language
• Ask questions and receive clear, understandable answers
• File a complaint or provide feedback without fear of retaliation

If you feel your concerns were not addressed adequately, you can request to speak with a Patient Advocate by calling 1-800-874-1013. All complaints are reviewed within 48 hours, and families receive a written response within five business days.

Worldwide Helpline Directory

While Riley Hospital for Children is located in Indianapolis, its impact extends globally. Families from over 40 countries seek care at Riley each year, and the hospital offers international support services to ensure seamless access to pediatric expertise.

International Patient Services

Riley’s International Patient Services team assists families traveling from abroad with visa support, travel arrangements, accommodation, and cultural orientation. For international inquiries, contact:

International Patient Services: +1-317-274-1010

Email: international@iuhealth.org

Hours: Monday–Friday, 8 a.m.–5 p.m. ET

This team can also coordinate virtual second opinions for families unable to travel, using secure telehealth platforms compliant with global data privacy laws.

Global Emergency Support

If you are outside the U.S. and your child is experiencing a medical emergency that may require Riley’s expertise, you can reach the hospital’s Global Emergency Coordination Center:

Global Emergency Line: +1-317-274-1011

Available 24/7 for international medical referrals, emergency transport coordination, and teleconsultations with Riley specialists.

Country-Specific Support Contacts

Riley partners with international hospitals and NGOs to provide localized support. Below are key regional contacts:

Canada

For Canadian families: Call toll-free at 1-800-874-1010 (same as U.S. line). Canadian insurance and billing questions are handled by a dedicated Canadian Liaison at 1-800-874-1016.

Mexico and Central America

Spanish-speaking support: Call 1-800-874-1011 (Interpreter Line) or contact the Mexico Outreach Office at mexico@iuhealth.org for travel and visa assistance.

Europe

For families from the UK, Germany, France, and the Netherlands: Email europe@iuhealth.org for assistance with medical visas, treatment estimates, and flight coordination. Response time: within 24 hours.

Asia

For families from China, India, Japan, and South Korea: Contact the Asia Liaison at asia@iuhealth.org or call +1-317-274-1010. Mandarin, Hindi, Japanese, and Korean interpreters are available upon request.

Africa and the Middle East

For families from Nigeria, Kenya, Egypt, and Saudi Arabia: Email africa@iuhealth.org for partnership inquiries, medical referrals, and remote diagnostic support.

Global Telehealth Access

Through its partnership with the World Health Organization and global pediatric networks, Riley offers remote consultations for children in underserved regions. Families can submit medical records, imaging, and videos via a secure portal at globalriley.iuhealth.org. Specialists review cases within 72 hours and provide treatment recommendations.

About Riley Hospital for Children Indianapolis Pediatric Support – Key Industries and Achievements

Riley Hospital for Children is not just a hospital—it’s a national leader in pediatric innovation, education, and advocacy. As the only children’s hospital in Indiana designated as a Level 1 Pediatric Trauma Center by the American College of Surgeons, Riley provides the highest level of care for critically injured children.

Key Industries and Clinical Specialties

Riley’s services span multiple pediatric disciplines, each supported by nationally recognized programs:

• Pediatric Oncology & Blood Disorders: Home to the Indiana University Simon Cancer Center’s pediatric program, Riley treats over 500 new cancer diagnoses annually. The hospital pioneered the use of CAR T-cell therapy for childhood leukemia and offers one of the largest pediatric bone marrow transplant programs in the Midwest.
• Neonatal Intensive Care Unit (NICU): A Level IV NICU, the largest in Indiana, cares for the tiniest and sickest newborns. Riley’s survival rates for infants under 1 pound are among the highest in the nation.
• Neurology & Neurosurgery: Riley’s Epilepsy Center is one of only 18 Level 4 centers in the U.S., offering advanced monitoring, laser ablation, and vagus nerve stimulation. The hospital also leads in pediatric brain tumor research.
• Cardiology & Heart Surgery: The Heart Center performs over 700 cardiac surgeries annually, including complex congenital heart repairs. Riley was the first in Indiana to offer fetal heart interventions.
• Behavioral Health: Riley’s Child and Adolescent Psychiatry unit provides inpatient, outpatient, and crisis stabilization services. The hospital runs the only 24/7 pediatric psychiatric emergency department in Indiana.
• Genetics & Rare Diseases: The hospital’s Center for Rare Diseases offers whole-genome sequencing and has diagnosed over 1,200 previously undiagnosed conditions through its “Undiagnosed Diseases Program.”
• Rehabilitation & Physical Therapy: Riley’s rehabilitation services include robotic gait training, adaptive sports programs, and home modification consultations to ensure children thrive beyond the hospital walls.

Major Achievements and Recognitions

Riley Hospital for Children has received national and international recognition for excellence:

• U.S. News & World Report: Ranked among the top 10 children’s hospitals in the nation for 12 consecutive years (2013–2024) in multiple specialties.
• Leapfrog Group: Awarded an “A” grade for patient safety in 2023 and 2024.
• Joint Commission: Certified as a Comprehensive Pediatric Center with Gold Seal of Approval.
• Becker’s Hospital Review: Named one of the “150 Top Places to Work in Healthcare” for five years running.
• Indiana University School of Medicine: Riley serves as the primary pediatric teaching hospital for one of the nation’s largest medical schools, training over 200 pediatric residents and fellows annually.
• Community Impact: In 2023, Riley provided over $280 million in uncompensated care to families who could not afford treatment.

Research and Innovation

Riley is at the forefront of pediatric medical research. Its investigators have contributed to breakthroughs in:

• Gene therapy for spinal muscular atrophy (SMA)
• Immunotherapy for relapsed leukemia
• AI-driven early detection of autism spectrum disorder
• 3D-printed prosthetics for pediatric amputees
• Mobile health apps for managing childhood asthma

Many of these innovations are now standard care protocols across the U.S. and have been adopted by the CDC and WHO.

Global Service Access

Riley Hospital for Children believes that quality pediatric care should not be limited by geography. Through a combination of telehealth, international partnerships, and mobile outreach, Riley extends its expertise beyond Indianapolis to reach children worldwide.

Telehealth Expansion

Riley’s telehealth platform, “RileyConnect,” allows families in rural Indiana and remote areas to access specialists without traveling long distances. Over 85% of rural families report improved outcomes after using telehealth services. The platform supports video visits, remote monitoring devices (for asthma, diabetes, and heart conditions), and digital therapy tools for behavioral health.

Mobile Health Units

Riley operates six mobile health clinics that travel to underserved communities across Indiana. These units provide vaccinations, developmental screenings, dental care, and mental health assessments—bringing Riley’s expertise directly to children who might otherwise go without care.

Global Training and Capacity Building

Riley partners with hospitals in Kenya, Guatemala, and the Philippines to train local pediatricians in neonatal resuscitation, pediatric oncology, and emergency care. Through virtual classrooms and on-site mentorship, Riley has helped reduce child mortality rates in partner regions by up to 40%.

Global Referral Network

Over 300 hospitals in 25 countries refer complex cases to Riley. For international referrals, Riley provides:

• Free preliminary case reviews
• Estimated cost of care in U.S. dollars
• Assistance with U.S. medical visas
• Arrangements for local escorts and translators
• Post-treatment follow-up coordination

Donor-Funded Global Initiatives

Riley’s “Healing Hands Global” program funds life-saving surgeries, equipment donations, and training for children in low-income countries. In 2023, the program funded 127 surgeries in Nepal, provided 500 neonatal incubators to hospitals in Ghana, and supported a pediatric cancer center in Ukraine.

Families can contribute to these efforts through the Riley Children’s Foundation at rileychildrens.org/donate.

FAQs

Q1: What is the toll-free number for Riley Hospital for Children pediatric support?

The main toll-free number for general pediatric support is 1-800-874-1010. This line is available 24/7 for medical questions, appointment scheduling, and referrals.

Q2: Is there a 24-hour emergency number for Riley Hospital for Children?

Yes. For life-threatening emergencies, call 1-800-221-0808. This connects you directly to the Emergency Department triage team.

Q3: Can I get help in Spanish or another language?

Yes. Riley provides free interpreter services in over 40 languages. Call 1-800-874-1011 for immediate access to a certified medical interpreter.

Q4: Does Riley Hospital help with medical bills and insurance?

Yes. The Financial Services team at 1-800-874-1015 can assist with payment plans, charity care applications, Medicaid enrollment, and billing disputes.

Q5: Can international families receive care at Riley Hospital?

Absolutely. Riley welcomes patients from over 40 countries. Contact International Patient Services at +1-317-274-1010 or international@iuhealth.org for assistance with travel, visas, and care coordination.

Q6: How do I request a second opinion from Riley specialists?

Call the Specialty Care Line at 1-800-221-1020. A care coordinator will collect your child’s medical records and arrange a virtual or in-person consultation with a Riley specialist.

Q7: Does Riley offer mental health support for children?

Yes. The Child and Adolescent Mental Health Helpline is 1-800-922-2224, available 24/7 for crisis intervention, therapy referrals, and inpatient admission.

Q8: Can I visit Riley Hospital without insurance?

Yes. Riley provides care regardless of insurance status. Financial counselors can help you apply for Medicaid, CHIP, or charity care programs.

Q9: How do I contact Riley’s patient advocacy team?

Call 1-800-874-1013 to speak with a Patient Advocate. They help resolve concerns about care, communication, or billing.

Q10: Are Riley’s services available via mobile app?

Yes. Download the “IU Health” app from the App Store or Google Play to access your child’s records, schedule appointments, message providers, and receive alerts.

Conclusion

Riley Hospital for Children in Indianapolis stands as a national model of compassionate, comprehensive pediatric care—and its customer support system is just as exceptional as its medical services. From the moment a family first calls the toll-free number to the day their child graduates from treatment, Riley ensures they are never alone. With dedicated lines for emergencies, mental health, billing, language access, and international care, Riley removes barriers so families can focus on what matters most: healing.

Whether you’re a parent in rural Indiana, a caregiver in Nairobi, or a doctor in Tokyo referring a complex case, Riley’s support network is designed to meet you where you are—with expertise, empathy, and unwavering commitment. The numbers provided in this guide are more than just phone digits—they are lifelines. Save them. Share them. Use them. Because every child deserves the best possible care, no matter where they live or how much they can pay.

For more information, visit www.rileychildrens.org or connect with Riley on social media for updates on community events, research breakthroughs, and family support programs.