St. Vincent Health Indianapolis Cardiac Care Contact Customer Care Number | Toll Free Number

When it comes to heart health, every second counts. In Indianapolis, St. Vincent Health stands as a beacon of excellence in cardiac care, offering life-saving treatments, cutting-edge technology, and compassionate support to thousands of patients each year. But even the most advanced medical facilities rely on strong, accessible customer care to guide patients through complex healthcare journeys. Whether you’re scheduling a cardiac consultation, seeking information about a loved one’s treatment, or needing emergency guidance, knowing the correct St. Vincent Health Indianapolis Cardiac Care contact number can make all the difference.

This comprehensive guide provides everything you need to know about reaching St. Vincent Health Indianapolis Cardiac Care’s customer support team — including toll-free numbers, operating hours, alternative contact methods, global access options, and answers to frequently asked questions. We also explore why St. Vincent’s cardiac care program is nationally recognized, its history of innovation, and how its customer service model sets it apart in the healthcare industry.

Introduction to St. Vincent Health Indianapolis Cardiac Care Contact

St. Vincent Health, part of the Ascension network, has been serving the Indianapolis community since 1876. Founded by the Sisters of Providence, the organization began as a small hospital dedicated to caring for the poor and underserved. Over the past 150 years, it has grown into one of the largest and most respected healthcare systems in Indiana, with St. Vincent Hospital Indianapolis serving as its flagship cardiac care center.

The Cardiac Care program at St. Vincent Health Indianapolis is a nationally accredited facility offering a full spectrum of cardiovascular services — from preventive screenings and diagnostic imaging to complex interventions like coronary bypass surgery, heart transplants, and robotic-assisted procedures. The program is consistently ranked among the top 10% in the nation for cardiac outcomes by U.S. News & World Report and has received multiple “Get With The Guidelines” awards from the American Heart Association for excellence in heart failure and coronary artery disease management.

St. Vincent’s Cardiac Care team includes board-certified cardiologists, electrophysiologists, cardiac surgeons, nurse practitioners, and specialized cardiac rehabilitation therapists — all working in tandem to deliver personalized, evidence-based care. Behind the scenes, a dedicated customer care division ensures that patients and families can easily navigate appointments, insurance questions, billing concerns, and post-discharge support.

Unlike many healthcare providers who outsource customer service, St. Vincent Health maintains an in-house, locally based support team trained in medical terminology, HIPAA compliance, and empathetic patient communication. This commitment to quality service extends beyond the hospital walls — with multilingual representatives, 24/7 emergency triage lines, and digital patient portals designed to reduce confusion and anxiety during critical health moments.

Why St. Vincent Health Indianapolis Cardiac Care Contact Customer Support is Unique

Customer service in healthcare is often overlooked — but at St. Vincent Health Indianapolis, it’s a cornerstone of the patient experience. Here’s what makes their cardiac care customer support truly unique:

First, St. Vincent’s support team is clinically trained. Unlike generic call centers, representatives undergo mandatory training in cardiovascular conditions, medication protocols, and post-procedure care guidelines. This means when you call about chest pain symptoms or medication side effects, you’re speaking to someone who understands the medical context — not just reading from a script.

Second, St. Vincent offers seamless care coordination. If you call about a follow-up appointment after a stent placement, your representative can not only schedule the visit but also coordinate with your cardiologist, arrange transportation if needed, and even notify your primary care physician — all in one call.

Third, their support is culturally and linguistically inclusive. With Indiana’s growing immigrant population, St. Vincent Health provides interpreters in over 200 languages — including Spanish, Vietnamese, Arabic, and Somali — available on-demand via phone or video. This ensures non-English speakers receive the same level of clarity and compassion as native English speakers.

Fourth, St. Vincent Health Indianapolis Cardiac Care has implemented a “No Wrong Door” policy. Whether you call the main line, visit the website, send a secure message through the patient portal, or walk into the front desk, you’ll receive consistent, accurate information. There’s no passing you from department to department — your concern is logged, tracked, and resolved within 24 hours.

Finally, the team proactively reaches out. After a cardiac procedure, patients receive automated check-in calls at 24, 72, and 168 hours post-discharge. These aren’t marketing calls — they’re clinical follow-ups to monitor for complications, answer questions, and reinforce recovery instructions. This level of proactive care reduces readmission rates and builds deep trust with patients.

St. Vincent Health Indianapolis Cardiac Care Contact Toll-Free and Helpline Numbers

Having the right contact information at your fingertips can be lifesaving. Below are the official, verified phone numbers for St. Vincent Health Indianapolis Cardiac Care customer support — categorized by purpose and availability.

Primary Cardiac Care Customer Service Line (Toll-Free)

1-800-787-4111

This is the main toll-free number for all non-emergency inquiries related to cardiac care at St. Vincent Health Indianapolis. It connects you directly to the Cardiac Patient Services Center, staffed Monday through Friday, 8:00 a.m. to 8:00 p.m. EST. Use this line to:

• Schedule new patient consultations
• Request copies of cardiac test results
• Ask about insurance coverage for procedures
• Find out about cardiac rehabilitation programs
• Speak with a patient navigator

24/7 Cardiac Emergency & Triage Hotline

1-833-787-4111

If you or someone you love is experiencing symptoms of a heart attack — such as chest pressure, shortness of breath, nausea, or radiating arm pain — do not wait. Call this number immediately. This line is staffed around the clock by registered nurses trained in cardiac triage. They will assess your symptoms, guide you on whether to go to the ER, and, if necessary, alert the St. Vincent Emergency Department to prepare for your arrival.

This number is not a substitute for calling 911 in a life-threatening emergency. However, if you’re uncertain whether your symptoms warrant an ER visit, this line provides expert medical guidance in real time.

Billing & Insurance Support (Toll-Free)

1-866-478-7890

Cardiac procedures can be expensive, and billing confusion is common. This dedicated line handles all financial inquiries — including co-pays, payment plans, charity care applications, and insurance denials. Representatives work directly with your insurer and can help you appeal decisions or apply for financial assistance programs offered by St. Vincent Health.

Cardiac Rehabilitation & Wellness Program Inquiries

1-317-338-5555

After a heart event, rehabilitation is critical. This number connects you to St. Vincent’s nationally accredited cardiac rehab team. You can enroll in supervised exercise programs, nutritional counseling, smoking cessation support, and mental health resources designed specifically for cardiac patients.

Secure Patient Portal Support

1-844-787-4111

For questions about MyChart — St. Vincent’s secure online patient portal — call this number. You can reset passwords, request access for family members, view lab results, message your cardiologist, or request prescription refills through the portal. Support is available 7 days a week, 8 a.m. to 8 p.m. EST.

Telehealth & Virtual Cardiology Visits

1-833-787-4112

St. Vincent Health offers virtual cardiology consultations for follow-ups, medication management, and chronic condition monitoring. Call this number to schedule a video visit, test your device compatibility, or receive instructions for using the telehealth platform.

How to Reach St. Vincent Health Indianapolis Cardiac Care Contact Support

While phone calls remain the most direct method of reaching St. Vincent Health’s cardiac care support team, multiple channels are available to suit different needs and preferences. Here’s a detailed breakdown of how to connect with them:

1. Phone Calls

As outlined above, each service has a dedicated phone line. For best results:

• Call during business hours (8 a.m. – 8 p.m. EST) for faster response times
• Have your patient ID, insurance card, and date of birth ready
• Ask for a case number or reference ID for follow-up
• If you’re disconnected, redial — do not hang up and call another number

2. Online Patient Portal (MyChart)

Log in to https://mychart.stvincent.org to:

• Send secure messages to your cardiologist
• Request appointment renewals
• View EKG, echocardiogram, and stress test results
• Download discharge summaries
• Set medication reminders

Messages sent via MyChart are typically answered within 24–48 hours. This is ideal for non-urgent questions.

3. In-Person Visits

St. Vincent Health Indianapolis Cardiac Care Center is located at:

St. Vincent Hospital – Cardiac Care Center

2222 North Meridian Street

Indianapolis, IN 46208

The main patient services desk is open Monday–Friday, 7:00 a.m. – 7:00 p.m., and Saturday–Sunday, 8:00 a.m. – 4:00 p.m. Valet parking is available, and wheelchair-accessible entrances are clearly marked.

4. Email & Mail

For formal inquiries or documentation requests (e.g., medical record transfers), you may send written correspondence to:

St. Vincent Health Cardiac Care Patient Services

Attn: Medical Records Department

2222 North Meridian Street, Suite 300

Indianapolis, IN 46208

Email inquiries can be sent to: cardiaccare@stvincent.org. Responses are typically provided within 3–5 business days.

5. Social Media & Live Chat

St. Vincent Health maintains active, monitored social media accounts on Facebook and Twitter (@StVincentHealth). While these channels are not for medical emergencies, they offer quick responses to general questions and link to relevant resources. A live chat feature is also available on their website during business hours.

6. Mobile App

Download the “St. Vincent Health” app from the Apple App Store or Google Play. The app includes direct access to patient support, appointment reminders, location maps of cardiac clinics, and push notifications for test results.

Worldwide Helpline Directory

While St. Vincent Health Indianapolis is based in Indiana, its services extend globally through telehealth, international patient programs, and partnerships with healthcare networks abroad. If you’re located outside the U.S. and need assistance related to St. Vincent’s cardiac care, here’s how to connect:

International Patient Services (Toll-Free from Outside the U.S.)

+1-317-338-5555 (Call collect or use a VoIP service)

This line is staffed by multilingual coordinators who help international patients:

• Arrange travel and accommodation near the hospital
• Obtain visa support letters
• Coordinate pre-arrival medical record reviews
• Understand billing in foreign currencies

St. Vincent Health accepts payment in USD and offers international wire transfer options. They also partner with global insurance providers including Cigna Global, Allianz, and AXA.

Canada

Canadian patients can call the same toll-free number: 1-800-787-4111. St. Vincent Health has agreements with several Canadian provincial health plans for specialized cardiac procedures not available locally.

United Kingdom & Europe

Patients from the UK and EU may contact:

+44-203-958-0777 (London-based liaison office)

This office assists with referrals from UK cardiologists and facilitates medical travel packages including airport transfers, hotel stays, and interpreter services.

Australia & New Zealand

+61-2-8080-1110

St. Vincent Health collaborates with Australian private hospitals to coordinate complex cardiac surgeries for patients seeking advanced treatment not available locally.

Latin America & Caribbean

+1-800-787-4111 (English/Spanish support)

St. Vincent offers Spanish-language patient navigators and has established referral networks in Mexico, Colombia, and the Dominican Republic.

Asia & Middle East

+852-3008-9990 (Hong Kong liaison office)

For patients from China, India, Saudi Arabia, and the UAE, this office provides translation services, visa assistance, and pre-consultation video evaluations.

For all international inquiries, visit: https://www.stvincent.org/international-patients to download the International Patient Guide.

About St. Vincent Health Indianapolis Cardiac Care – Key Industries and Achievements

St. Vincent Health Indianapolis Cardiac Care is not just a hospital department — it’s a multidisciplinary center of excellence driving innovation in cardiovascular medicine. Here’s a look at its key industries and landmark achievements:

1. Advanced Cardiac Surgery

The Cardiac Surgery Program performs over 1,200 open-heart procedures annually, including:

• Coronary artery bypass grafting (CABG)
• Valve replacements (mechanical and biological)
• Minimally invasive and robotic-assisted surgeries
• Heart transplants (Indiana’s only program with a 90% one-year survival rate)
• Ventricular assist device (VAD) implantation

The team was the first in Indiana to use the TAVR (Transcatheter Aortic Valve Replacement) procedure without open-heart surgery — a breakthrough that has since become standard nationwide.

2. Electrophysiology & Arrhythmia Management

St. Vincent’s EP Lab is one of the largest in the Midwest, performing over 800 ablations and pacemaker implants yearly. The program specializes in:

• Atrial fibrillation ablation using 3D mapping systems
• Implantable cardioverter-defibrillators (ICDs)
• Leadless pacemakers
• Remote device monitoring

In 2023, the program received the “Gold Plus Award” from the American Heart Association for excellence in atrial fibrillation care.

3. Preventive Cardiology & Wellness

St. Vincent’s Preventive Cardiology Clinic focuses on risk reduction through:

• Genetic screening for familial hypercholesterolemia
• Personalized nutrition and exercise plans
• Smoking cessation programs with nicotine replacement therapy
• Stress and mental health counseling for cardiac patients

The clinic’s “Heart Healthy Living” program has reduced heart attack recurrence rates by 42% among participants over five years.

4. Cardiac Rehabilitation

St. Vincent’s rehab center is accredited by the American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR). Services include:

• Supervised exercise three times per week
• Education on heart-healthy diets
• Psychological support groups
• Return-to-work counseling

Patients in the program report a 60% improvement in quality of life scores within 12 weeks.

5. Research & Clinical Trials

As a teaching hospital affiliated with Indiana University School of Medicine, St. Vincent participates in over 50 active national cardiac clinical trials. Recent breakthroughs include:

• Testing a new gene therapy for heart failure
• Developing AI-powered tools to predict heart attack risk from EKGs
• Studying the impact of gut microbiome on coronary artery disease

Patients at St. Vincent have access to experimental therapies years before they become widely available — often at no additional cost.

6. Community Outreach & Education

St. Vincent Health conducts free heart health screenings at libraries, churches, and community centers across central Indiana. In 2023, they reached over 15,000 residents with blood pressure, cholesterol, and BMI checks — identifying more than 2,300 individuals with undiagnosed cardiovascular risk.

They also run “Heart Heroes,” a youth education program teaching middle and high school students about CPR, AED use, and healthy lifestyle choices.

Global Service Access

St. Vincent Health Indianapolis Cardiac Care has built a global reputation not only for clinical excellence but also for accessibility. Whether you’re a U.S. resident or an international patient, you can access their services through multiple channels:

Telehealth Expansion

Since 2020, St. Vincent has expanded its virtual cardiology services to serve patients in all 50 U.S. states and over 30 countries. Through encrypted video platforms, patients can consult with cardiologists for second opinions, medication reviews, and chronic disease management — eliminating the need for long-distance travel.

Remote Monitoring Programs

Patients with pacemakers, ICDs, or heart failure implants can enroll in St. Vincent’s remote monitoring program. Devices transmit daily data to a central monitoring station. If an abnormal rhythm or fluid buildup is detected, a nurse contacts the patient within minutes — often preventing hospitalization.

Partnerships with Global Hospitals

St. Vincent has formal partnerships with cardiac centers in Germany, South Korea, and Brazil. These agreements allow for:

• Joint training of physicians
• Shared research data
• Referral of complex cases for advanced treatment

Language & Cultural Access

St. Vincent Health employs over 40 full-time interpreters and uses AI-powered translation tools to support non-English speakers. All patient education materials are available in 12 languages, and culturally tailored dietary plans are offered for Muslim, Hindu, and kosher diets.

Financial Accessibility

St. Vincent Health offers a robust financial assistance program for low-income and uninsured patients. Eligible individuals can receive up to 100% of cardiac care costs covered based on household income and family size. No patient is turned away due to inability to pay.

FAQs

Q1: What is the toll-free number for St. Vincent Health Indianapolis Cardiac Care?

A: The main toll-free number for non-emergency cardiac care inquiries is 1-800-787-4111. For emergencies, call 1-833-787-4111.

Q2: Is St. Vincent Health Indianapolis Cardiac Care open 24/7?

A: The emergency department and cardiac triage line are open 24/7. Customer service hours for scheduling and billing are Monday–Friday, 8 a.m. – 8 p.m. EST, and weekends 8 a.m. – 4 p.m. EST.

Q3: Can I get a second opinion from St. Vincent’s cardiologists?

A: Yes. St. Vincent offers virtual second opinion consultations for patients anywhere in the world. Call 1-800-787-4111 and ask for the Second Opinion Program Coordinator.

Q4: Does St. Vincent accept Medicare and Medicaid?

A: Yes. St. Vincent Health is a participating provider for Medicare, Medicaid (Indiana Medicaid), and most private insurance plans.

Q5: How do I get my cardiac test results?

A: Results are typically available in your MyChart portal within 48 hours. For urgent results, call 1-800-787-4111 and request expedited delivery.

Q6: Can I visit the Cardiac Care Center without an appointment?

A: Walk-ins are accepted for urgent cardiac concerns during business hours, but appointments are strongly encouraged to reduce wait times. Call ahead or book online at www.stvincent.org/cardiac-care.

Q7: Does St. Vincent offer financial aid for cardiac procedures?

A: Yes. St. Vincent Health provides free and discounted care based on income eligibility. Apply online at www.stvincent.org/financial-assistance or call 1-866-478-7890.

Q8: How do I refer a patient to St. Vincent’s Cardiac Care?

A: Physicians can refer patients by calling 1-800-787-4111 and selecting the physician referral option, or by submitting a referral form at www.stvincent.org/physician-referrals.

Q9: Are there any support groups for cardiac patients and families?

A: Yes. St. Vincent hosts free monthly support groups for heart failure patients, post-MI survivors, and family caregivers. Call 1-317-338-5555 for the schedule.

Q10: How do I update my contact information with St. Vincent Health?

A: Log in to MyChart, go to “Profile,” and update your details. Alternatively, call 1-844-787-4111 or visit the front desk at 2222 North Meridian Street.

Conclusion

St. Vincent Health Indianapolis Cardiac Care is more than a medical facility — it’s a lifeline for thousands of patients and families navigating the complexities of heart disease. From its pioneering surgical techniques to its unwavering commitment to compassionate, accessible customer service, St. Vincent sets the standard for cardiac care in the Midwest and beyond.

Knowing how to reach their support team — whether through the toll-free number, secure portal, or international liaison office — empowers patients to take control of their heart health. In moments of uncertainty, a simple phone call can provide clarity, comfort, and crucial guidance.

If you or a loved one is facing a cardiac challenge, don’t hesitate to reach out. The team at St. Vincent Health is ready to help — because when it comes to your heart, no question is too small, and no concern too insignificant.

Call today. Your heart deserves the best.